We do our best, but dates can occasionally shift due to supply or seasonal availability. If a significant change occurs, we will contact you.
Frequently Asked Questions
- Show All
- Care & Longevity
- Delivery
- Ordering & Product Details
- Pre-Orders & Seasonal Collections
- Returns, Refunds & Issues
Are pre-order dates guaranteed?
Are your flowers fresh?
Yes. We prepare arrangements to order using fresh flowers and foliage, selected for quality and longevity.
Can I add a gift message?
Yes. You can include a personal message at checkout, and we’ll present it neatly with your order.
Can I add delivery instructions?
Yes. Please add clear notes at checkout (gate codes, safe place, neighbour option, preferred time window if applicable).
Can I choose a delivery date?
Yes. Available dates are shown during checkout. For peak dates (like Valentine’s Day), we recommend ordering early.
Do you offer same-day delivery?
This depends on availability and location. If same-day is available, you’ll see it during checkout or you can contact us to confirm.
Can I refuse the bouquet on delivery?
Yes. If you’re unhappy on arrival, you can refuse delivery to start the return or replacement process.
Can I request a bespoke bouquet?
Yes. Share your preferred colours, occasion, budget, and any must-have or must-avoid flowers, and we’ll guide you to the best option.
Do you deliver across the UK?
Yes, we offer delivery options depending on the product and date selected at checkout.
Do you provide care instructions?
Yes. We include simple care guidance so your flowers look their best for as long as possible.
